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Your Debit Card Dispute Is Not Fraud: Now What?

Fraud gets the spotlight, but many card disputes fall outside that category. With over 10 non-fraud chargeback reason codes and varying cardholder requirements, issuers must navigate complex rules and responsibilities. This session explores key differences in handling non-fraud disputes, how network rules apply, and why Regulation E might not.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this dynamic session on handling non-fraud debit card disputes.

When

3/11/2026 10:00 AM - 11:30 AM

Online registration is closed. Please call 800-475-0585 Option 2 for assistance.

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Code	Product Code	Event Code	Note	Title
ADDRESS	WBU0326VR2/MAIN	WBU0326VR2	The zoom meeting invite will be sent via email 1-2 days prior to the event.	Location
ADDRESS	WBU0326VR2/MAIN	WBU0326VR2	The zoom meeting invite will be sent via email 1-2 days prior to the event.	Address
CEU	WBU0326VR2/MAIN	WBU0326VR2	Up to 1.8 AAP/AFPP/APRP Credits	CE Credits
COST	WBU0326VR2/MAIN	WBU0326VR2	Member: $95 Member Bundle (5 Registrations): $395 Non-Member: $295	Cost for Members & Non-Members
LEARN	WBU0326VR2/MAIN	WBU0326VR2	All Levels	Learning Level
TIME	WBU0326VR2/MAIN	WBU0326VR2	Wednesday, March 11, 2026 11:00am - 12:30pm ET 10:00am - 11:30am CT 9:00am - 10:30am MT	Event Date/Times
AUD	WBU0326VR2/MAIN	WBU0326VR2	Who should register? -ACH operations staff -Auditors -Commercial lenders -Compliance staff -Corporate and Federal agency AP and AR staff -Corporate cash managers -Government finance officers -Payroll managers -Software vendors and service providers -Third-Party Service Providers -Treasury professionals	Audience

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Your Debit Card Dispute Is Not Fraud: Now What?

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